Watch Intro Video

Course curriculum

  • 1
    Soft Skills 101 Course Materials
    • Syllabus_SOFT SKILLS 101
    • Soft Skills 101_BOOKLET
    • Course Preview
    • Communication
    • Application Exercise: Communication
    • Listening
    • Application Exercise: Listening
    • Audience & Channels
    • Application Exercise: Audience Analysis
    • Communication Styles Part I
    • Application Exercise: Analyzing Others' Styles
    • Communication Styles Part II
    • Application Exercise: Opportunities for Growth
    • Self-Monitor
    • Application Exercise: Self-Monitor
    • Digital Technology & Communication
    • Application Exercise: Digital Technology Self-Analysis
    • Soft Skills
    • Application Exercise: Soft Skills
    • Leadership
    • Application Exercise: Great Leaders
    • Emotional Intelligence
    • Application Exercise: Emotion at Work
    • Delivering Feedback
    • Application Exercise: Delivering Constructive Feedback
    • Teamwork
    • Application Exercise: Describe your team
    • Conflict
    • Application Exercise: Managing Conflict
    • Delivering Negative News
    • Application Exercise: How to communicate bad news
    • Effective Presentations
    • Application Exercise: What is a presentation?
    • Advanced Presentation Tips
    • Application Exercise: Presentation Self-Critique
    • Persuasive Skills
    • Application Exercise: Persuasive Skills at Work
    • Advanced Persuasive Skills Part 1
    • Application Exercise: Credibility
    • Advanced Persuasive Skills Part 2
    • Application Exercise: Evidence
    • Writing Best Practices
    • Application Exercise: Writing at Work
    • Writing Tips
    • Application Exercise: Writing Self-Critique
    • Email Basics
    • Application Exercise: Email at Work
    • Email Etiquette
    • Application Exercise: Email Self-Critique
    • Intercultural Communication
    • Application Exercise: Intercultural Communication
    • Diversity & Inclusion
    • Application Exercise: Diversity at Work
    • Qualities Employers Want
    • Application Exercise: Analyze your best qualities
    • Rookie Mistakes
    • Application Exercise: Rookie Mistakes
    • Professionalism
    • Application Exercise: Professionalism in your workplace
    • Receiving Feedback
    • Application Exercise: Using Feedback to Improve
    • Social Media
    • Application Exercise: Social Media Policy
    • Takeaways
    • Application Exercise: Final Takeaways
    • Course Feedback Survey